31 Alumhurst Road

Bournemouth BH4 8EN

+44 (0)1202 75 27 77

Customer Support


Help & Support

Welcome to Westbourne Academy!


UK Roadmap out of lockdown

Please click on the link below to find current information about the UK’s Roadmap out of Lockdown;


When is Westbourne Academy opening?

Westbourne Academy is open for face to face lessons from 4TH May 2021 for students arriving into the UK. Do not hesitate to contact us if you are interested in studying! 

Can students travel to the UK?

Yes, if they are not travelling from (or passing through) any of the countries on the Government red list. Full information on: https://www.gov.uk/guidance/transport-measures-to-protect-the-uk-from-variant-strains-of-covid-19#travel-bans-to-the-uk—banned-countries This information is updated weekly so please check the link for any changes.

Do students need to take a test before they leave their country?

Yes, students will need to take a coronavirus (COVID-19) test and get a negative result during the 3 days before they travel. Please check where you can take the test before you travel in your own country. Without this test students may be refused boarding the plane.

Do students need to quarantine when they arrive?

Yes for 10 days. Also before travelling, students will need to book and pay for a travel test package (approximate cost £100 ), which will include COVID-19 tests to be taken on or before day 2 and on or after day 8 of your quarantine in the UK. Full information on: https://www.gov.uk/guidance/how-to-quarantine-when-you-arrive-in-england . You can book the test in advance from this website: https://www.gov.uk/guidance/how-to-quarantine-when-you-arrive-in-england#what-you-must-do-before-you-travel

You will be able to return to school for face to face lessons once you have received your final day 8 negative Covid test result.

Can students study when they are quarantining?

Yes, they can attend their English class online for FREE when they need to quarantine. 

Can students stay with a homestay during the quarantine period?

Yes, we recommend that students stay with a family so they can practise their English and receive 3 prepared meals each day.

What is WA doing to make sure the school is a safe learning environment?

WA is following Government guidelines very carefully. This includes social distancing in the school, providing hand sanitiser stations, wearing protective masks and offering  FREE weekly Covid tests for all staff and students. Most of our staff have already received the first Covid vaccination. Click on the following link to see our COVID-19 Actions: Covid 19 – WA Actions

Are there weekly activities organised for the students?

Yes, we are arranging at least 2 activities each week which are carefully risk assessed. The Listening centre, Reading Centre and Computer room are open throughout the working day for students to use on a self – access basis.

Can students eat lunch in the school?

Yes, the restaurant will remain open and offer well priced and tasty meals and snacks to the students. 

What are homestays doing about Covid19?

We ask homestay providers to support the safety and well-being of any student they are hosting. As such, they will support any student they receive to their full capacity. If a student shows symptoms similar to COVID-19 they will contact us on the 24-hour emergency number and we will contact the local Health Service (111) for advice. The student will not be asked to leave the property unless alternative accommodation has been arranged.

Do I need medical insurance?

We are strongly recommending that all students have medical insurance before coming to the UK. Students can book medical insurance through our partner Endsleigh Insurance. To take out International Student Travel Insurance please click here

How can I contact Westbourne Academy?

If you feel unwell or you need urgent help you can call W.A. emergency phone number +44 7974 348 453.

For any other inquiry you can contact the office number +44 (0)1202 75 27 77 Monday to Friday from 9 am to 5 pm or send us an email to info@westbourneacademy.com and we will get back to you as soon as possible.

What happens if I have to quarantine?

Should you need to quarantine for 10 days upon arrival into the UK, you can join your lessons online instead. This means you won’t have to miss out on any of the course content and will be given homework to be done every day. You can also stay with a Homestay Provider with the opportunity to practice your English. There is an additional one off cost of £5.50 per weekday which covers your lunches during quarantine. 

What happens if I want to delay my course?

Students can postpone their course provided we are informed at least 1 week before the arrival date and there is no extra charge. Please see out Terms and Conditions. Please click here to download our Terms and Conditions. Please contact us.

What happens if I cannot travel due to restrictions?

Students can postpone their course provided we are informed at least 1 week before the arrival date and there is no extra charge. Please see our Westbourne Academy Conditions of Enrolment. Please contact us if you have any questions.

What happens if the Westbourne Academy has to close?

  1. We will provide extra lessons to cover any lessons lost when the school reopens or continue to deliver lessons online.
  2. If this is not possible we will credit any outstanding lessons for students that need to return home so that they can return to study at WA at a later date within 12 months of the school re-opening.

Covid19 Symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

What to do if you have symptoms

  1. Get a test to check if you have coronavirus as soon as possible.
  2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Remember to call the emergency 24-hour number as soon as you start to feel unwell       +44 7974 348 453

Where we are based


31 Alumhurst Road, Westbourne, Dorset, BH4 8EN, UK.


Improve your English at Westbourne Academy!

We are pleased to announce that Westbourne Academy has reopened. We are accepting online applications.