31 Alumhurst Road

Bournemouth BH4 8EN

+44 (0)1202 75 27 77

Customer Support


Help & Support

Welcome to Westbourne Academy!


'National Restrictions from 05.01.2021

You must not leave home, or be outside of your home except where necessary.  For more information please click here: https://www.gov.uk/guidance/national-lockdown-stay-at-home

This means all our lessons have now moved ONLINE. If you are currently studying with us, you will have received an email from your teacher. 

'Test to Release' - Travel to the UK from 15.12.2020

Students can take a Covid test after 5 days and if negative they can end their self – isolation. Please see information below.

‘Test to Release’ and students arriving in England from 15 December 2020 

Passengers arriving into England who are traveling from countries not featured on the government’s travel corridor list will have the option to take a test after five days of self-isolation. A negative result will release them from the need to isolate for a full 14 days.

  • Arrivals must self-isolate for five days post-arrival before taking the test rather than taking it at their port of arrival
  • Arrivals can take the test on or after day five of their isolation period 
  • The test can be taken at home or at a private provider’s testing site (the government will provide a list of approved providers)
  • If they test negative, they will then be able to stop self-isolating immediately
  • Passengers are advised to book the test before arrival and provide details of their test date on their passenger locator form
  • Arrivals who book their test after arrival will need to resubmit their passenger locator form.

More on England’s Test to Release strategy for international arrivals

All arrivals will need to provide details of where they are staying for the first 14 days by completing the Public Health Passenger Locator Form before they travel, and showing their completed form at the UK border, either printed or on their phone. Information can be submitted up to 48 hours before arrival.

Countries exempted from self-isolation 

Visitors to the UK do not need to self-isolate if they are travelling or returning from one of the countries on the exemption list. There are different exemption lists for each nation (England, Wales, Scotland, Northern Ireland). The lists are regularly updated with countries being added or removed. 


The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

What to do if you have symptoms

  1. Get a test to check if you have coronavirus as soon as possible.
  2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

Remember to call the emergency 24-hour number as soon as you start to feel unwell       +44 7974 348 453

What Is Westbourne Academy Doing About Coronavirus?​

Click on the following link to see our COVID-19 Actions: Covid 19 – WA Actions

  1. We are requesting that our Agents check whether their students have been in contact with anyone COVID-19 positive 14 days prior to their scheduled arrival at Westbourne Academy. We are also asking them to check if the students have any symptoms of Coronavirus. Students that have had any connection to a positive case, they should not travel to the UK.
  2. We are following guidelines provided by Public Health England and checking UK government updates daily.
  3. We are informing all students, staff and homestay providers of the symptoms and Westbourne Academy advises students and staff to stay at home, contact the school and seek medical advice on 111 if they are feeling unwell.
  4. Our staff has been made aware of the advice given by the UK government on how educational institutions should operate during the outbreak period, and will act on this accordingly.
  5. We have put in place measures at our school to try and minimize the spread of all illnesses and diseases, including providing hand sanitizer, guidance on the prevention of spreading germs, masks in communal spaces and social distancing. There are posters throughout the school with advice and information.
  6. We ask homestay providers to support the safety and well-being of any student they are hosting. As such, they will support any student they receive to their full capacity. If a student shows symptoms similar to COVID-19 they will contact us on the 24-hour emergency number and we will contact the local Health Service (111) for advice. The student will not be asked to leave the property unless alternative accommodation has been arranged.
  7. We are strongly recommending that all students have medical insurance before coming to the UK. Students can book medical insurance through our partner Endsleigh Insurance. To take out International Student Travel Insurance please click here

How can I contact Westbourne Academy?

If you feel unwell or you need urgent help you can call W.A. emergency phone number +44 7974 348 453.

For any other inquiry you can contact the office number +44 (0)1202 75 27 77 Monday to Friday from 9 am to 5 pm or send us an email to info@westbourneacademy.com and we will get back to you as soon as possible.

What happens if I have to quarantine?

Should you need to quarantine for 14 upon arrival into the UK, you can join your lessons online instead. This means you wont have to miss out on any of the course content and will be given homework to be done every day. You can also stay with a Homestay Provider with the opportunity to practice your English. There is an additional one off cost of £27.50 per week which covers your lunches during quarantine. 

What happens if I want to delay my course?

Students can postpone their course provided we are informed at least 1 week before the arrival date and there is no extra charge. Please see out Terms and Conditions. Please click here to download our Terms and Conditions. Please contact us.

What happens if I cannot travel due to restrictions?

Students can postpone their course provided we are informed at least 1 week before the arrival date and there is no extra charge. Please see out Terms and Conditions. Please click here to download our Terms and Conditions. Please contact us.

What happens if the Westbourne Academy has to close?

  1. We will provide extra lessons to cover any lessons lost when the school reopens or continue to deliver lessons online.
  2. If this is not possible we will credit any outstanding lessons for students that need to return home so that they can return to study at WA at a later date within 12 months of the school re-opening.

Where we are based


31 Alumhurst Road, Westbourne, Dorset, BH4 8EN, UK.


Improve your English at Westbourne Academy!

We are pleased to announce that Westbourne Academy has reopened. We are accepting online applications.